Knowledge Center -> Frequently Asked Questions

How to find the year model on Can-Am?

On all Can-Am's the 10th digit on the VIN will tell you the year model

 

i.e.  2BVEKCF186V001199 - the 6 indicates 2006 model
i.e.  2BVEKCF18AV001199 - the A indicates 2010 model
i.e.  2BVEKCF18HV001199 - the H indicates 2017 model

 

 

 

 

 

 

 

 

I

1

N

2

T

3

R

4

O

5

D

6

U

7

C

8

E

9

S

0

How to find the year model on Evinrude?

For all units up to 2012, the Introduces system works

VE70TLEDA

E70PLEEA

BE175FCX4SOA

115MLCT

 

 

 

 

 

 

 

 

 

 

 

Enter your text here

ED

EE

SO

CT

96

99

05

83

1996

1999

2005

1983

How to find the year model on Sea-Doo?

The last two digits on the VIN is the year model on Sea-Doo

YDV08261F414

ZZN85856D898

2014

1998

Where do I find accessories for a particular unit

All our BRP Accessories Catalogues are available on our Google Drive, simply select and download the catalogue required and look through the various items available.

We have made it also easy with direct links from the main menu hover your mouse pointer over Catalogue

gallery/catalogue

Where can I get instructions to install a certain part?

Go to http://instructions.brp.com/

For easy access, you will also find a link on the main menu if you hover your mouse pointer over Knowledge Center - Select Intallation Instructions

gallery/brpinstallinstruct

 Enter the part number of the part that you require installation instructions for and follow the online instructions to download the required file.

The part number I entered is not displaying on the Price and Availability list?

There are numerous reasons why it may not be displayed -

  1. If the number comes up but not displaying detail, click on the Supersession number in the Supersession / Status column, otherwise try the following:
  2. Check that the number you have entered are 100% correct.  
  3. Make sure that you don't have any spaces or other characters in the part number, enter the part number, do not click on suggestions made by your browser, even if it looks identical, a space before or after can effect the search outcome.
  4. If this has not solved your problem, drop FC Brands an e-mail to look into it - the part may have been discontinued by the factory and not on our parts list anymore, or it is a new part.

 

What happens to my order after submitting it?

After your order has been submitted, we will receive notification of your order and start processing it.  

Items that we don't have in stock will be placed on backorder and items that are available will be invoiced out to you.  You will receive an e-mail notification once it has been processed and you will be able to see what has been invoiced and what went on to backorder.  You will also be able to view this information in the View Order page.

 

COD Clients will receive a Sales Order to make payment - only once payment has been received, will the order be placed on backorder.  While awaiting payment your order will stay in processing - after a week of non payment the order will be deleted.

I need to change something on an order that has been submitted, what do I do?

Send us an e-mail with the changes you require.

How can I view my invoice when View Orders shows it as complete?

Unfortunately we do not have the facility to view invoices, you will need to look at your records for the original or request a copy from either our accounts department or sales team.

My backorder ETA have changed to a later date, why?

The estimated time of arrival can change due to courier services delay, customs inspections and/or factory backorder.  In the case of factory backorder the manufacturing can also be delayed for numerous reasons.  We will keep you up to date with the latest ETA available from the factory.

View Orders is not showing my order

Make sure you have checked all the catagories, if you still don't find your order, drop us an e-mail.

The tracking system shows no record found for an Invoice that was send with DCS

If it doesn't show on the DCS tracking site, you may have more than one invoice that needs to be sent.  Check in View Orders and select Completed Orders - search by FC Brands Reference Number and enter the invoice number there.  When the results are displayed look in the comment section - if there were more than one invoice you'll be able to view the invoice number under which it was send through DCS.  You can then track that number for delivery details.

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