1. PRICE AND AVAILABILITY
Price and availability is made obtainable on the FC Brands Dealer Site accessible from either the FC Brands main website (www.fcbrands.co.za) or BRP SA website (www.brpsa.co.za) by selecting dealer login, and is updated daily. FC Brands has also a mobile version available, which can be accessed by visiting brpsa.weebly.com. If you download FC Brands’ excel format “BRP Parts Availability and Prices” ensure that you have the latest version by inspecting the date on the Price and Availability Tab. FC Brands reserves the right to amend pricing without notification.
2. PACKAGED QUANTITIES
FC Brands will only supply OEM packaged quantities. This will affect mostly spark plugs, bolts, nuts and washers, gaskets, o-rings, lubricants and other small or fast-moving items. Please be aware of these minimum quantities which is displayed on the Price and Availability segment on the FC Brands Dealer Site and in the description of the goods. If you wish to purchase less than the minimum wholesale quantity, you could purchase through another Authorized Dealer that may have that item in stock and be prepared to break up the packed quantities.
3. MULTIPLE SUPERSESSIONS
Some Can-Am and Sea-Doo parts supersede to multiple parts or component parts. These are indicated with the letters “MS”. On the FC Brands Dealer Site when entering such a part number, a list of the component parts will be displayed including quantities required for the component. In the case you enter this part number on the Order Form it will add all the component parts to your order. If you need any further assistance with multiple supersessions contact your Parts Executive.
4. VINTAGE PARTS
Some older parts have been discontinued by the BRP factory, however surplus stock is still available through Vintage Parts in United States. These items are indicated with the letters “VP”. Due to FC Brands not doing regular orders from Vintage Part, these orders are considered “Special Back Order” and additional import freight charges will apply. Contact your Parts Executive for quotation.
5. PLACING ORDERS
6. PLACING BACKORDERS
Orders submitted which FC Brands do not have stock of will automatically go on to backorder. Backorders are placed with the factory every Tuesday, unless specified otherwise on the Dealer Site and communicated via e-mail to the Dealer Network. These orders are received within 10 work days, with exception of Vintage Parts, Special Back Orders and/or Large items (also note delays beyond our control may affect estimated delivery times). Estimated Arrival date to FC Brands Headquarters in Johannesburg is displayed on the backorder list, accessible on the FC Brands Dealer Site.
7. CANCELLATION OF ORDERS
To cancel an order a request must be submitted on the FC Brands Dealer Site. FC Brands will e-mail the dealer with the outcome of the request to cancel the order. Please note that any order that has been shipped cannot be cancelled, this includes backorders shipped from BRP. Backorders which are ordered from the factory may have significantly long waiting periods and can be cancelled up to 3 weeks before estimated arrival date at FC Brands.
8. DELIVERIES AND COLLECTIONS
FC Brands dispatch orders automatically using Designated Courier Services (DCS) road freight service, unless otherwise specified when order is placed.
9. RECEIVING DAMAGED GOODS
In the event that you received your order from DCS and the packaging looks damaged and/or the parts are damaged, please note it on the waybill and forward a copy of the waybill and photograph of the damaged items to your Part Executive, in order for FC Brands to claim and supply you with undamaged product.
Approved BRP Parts Dealers’ payment terms are as agreed in their Dealer Agreement.
COD clients are required to make payment before parts are dispatch.
Take note of upfront payment requirements under section 6 – Placing Backorders.
Any return to FC Brands must be entered on the FC Brands Dealer Site with proper explanation why you request to return an item.
12. AFTER SALES AND GENUINE PARTS REQUIREMENT
In order to support our BRP customers, authorized BRP dealers are required to follow all BRP warranty policies and use only genuine BRP parts when carry out repairs on any BRP unit or supply OEM parts over the counter, failure to do so may result in your authorized BRP dealership status to be revoked.
i. backorder parts, (unless stocking item for FC Brands)
ii. electronic items,
iv. any part without original packaging, or
v. any part in damaged packaging.
234 Malibongwe Drive